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Client intake, POPIA, consultation fees and after-hours cover — written for South African attorneys, immigration practitioners, tax practitioners, conveyancers, financial advisers and estate agents. No filler, no legal advice.
Buying guide
Most AI receptionists are built for American firms that answer the phone. South African practices run on WhatsApp and answer to POPIA. Seven criteria that separate a useful intake tool from an expensive answering machine.
19 August 2026 · 9 min
Compliance
POPIA does not ban WhatsApp for client communication — but it imposes conditions most firms are quietly failing. Operator agreements, special personal information, retention, and where privilege actually sits.
19 August 2026 · 10 min
Setup
The Business app versus the Business Platform, how the 24-hour service window and per-message pricing work since July 2025, and whether your practice can keep its existing number.
19 August 2026 · 8 min
Practice management
Enquiries cluster in the evening, because that is when the person finally has time to deal with the thing worrying them. What happens to those enquiries, what they are worth, and the four ways practices cover them.
19 August 2026 · 7 min
Practice management
The free first consultation is the most expensive marketing most practices run. How to price a paid consultation, take the fee at booking, and say it to a client without losing them.
19 August 2026 · 7 min
247clerk answers your practice's WhatsApp the moment an enquiry lands — screening the matter, booking the consultation and collecting the fee while the office is closed.
Live in 15 minutes. Nothing to install.